Posted on Leave a comment

How To Fix An Xbox Wireless Adapter That Won’t Connect

How To Fix An Xbox Wireless Adapter That Won't Connect

As with all technology, sometimes our gadgets don’t quite work the way that we expect, and we need to do a little problem-solving to get them up and running correctly. The Xbox Wireless Adapter is no exception to that rule, and we’re here to tell you How To Fix An Xbox Wireless Adapter That Won’t Connect.

If you are unable to use your Xbox Wireless Adapter, it may be because of one of the following reasons:

The adapter didn’t auto-install:

That’s right; it really could be that simple. Included within the Windows 10 operating system are the Xbox Wireless Adapter drivers, so it should, in theory, auto-install. If it doesn’t, you can try these simple steps.

  • Make sure that your Windows 10 device is connected to the Internet
  • Make sure that your Windows 10 device is up to date, and go to Windows Update on your device to check for available updates
  • Reboot your Windows 10 device and try again
  • Ensure that your USB ports are not disabled in your Device Manager
  • Always try another USB 2.0 or 3.0 port
  • Or try reinstalling the drivers in case they have partially installed. Follow these steps to complete the process:

    1. Go to your Device Manager
    2. Locate Xbox Wireless Adapter for Windows in the Network Adapters section.
    3. Click Xbox Wireless Adapter for Windows to bring up the Properties window
    4. Click on the Driver tab
    5. On the Driver tab, click the Uninstall button
    6. On the confirmation window, check Delete the driver software for this device
    7. Unplug the Xbox Wireless Adapter for Windows and reboot your Windows 10 device.
    8. With the device back on, plug the adapter back in

The adapter was working but isn’t responding now:

If your Xbox Wireless Adapter was installed and working but is not responding after waking your computer, your USB controller may not have Wake on Wireless turned on by default. The USB controller driver can typically manage this.

There are two solutions to this:

  • While your Windows 10 device is running unplug the device and plug it back in
  • If that did not work, you can adjust the properties to enable Wake on Wireless. In the Xbox Wireless Adapter for Windows window, select Allow the device to wake the computer. To do so, follow these steps:

    1. Go to your Device Manager
    2. Select Wireless Adapter for Windows in the Network Adapters section
    3. Click Xbox Wireless Adapter for Windows to bring up the Properties window
    4. Click the Power Management tab
    5. Select Allow this device to wake the computer, and then select OK

The controller won’t connect to the Xbox One Adapter:

  • Ensure that you are within range (6 meters or less) of the adapter and it’s in line of sight to the controller
  • If you are using an Xbox controller, try re-syncing your controller to your Xbox One console. If your controller syncs correctly, you have isolated the issue to the Wireless Adapter for Windows
  • Unplug your adapter, reboot your device, and then plug it back in (to another port if possible), and try again

Headset audio issues while using the Xbox One Adapter:

If you have audio problems with your controller paired with the Xbox Wireless Adapter for Windows, try the following solutions:

  • Ensure you’re within range (6 meters or less) of the adapter and it’s in line of sight to the controller.
  • Always make sure that your controller is up to date:

    • Using an Xbox One console: Go to Settings > Accessories, then select your controller and verify whether there is a new update available. For more info, see Update your Wireless Controller.
    • Using a Windows 10 device: Get the Xbox Accessories app from the Microsoft Store. You can update your controller from inside the app. Please be advised that the Xbox Accessories application is only available on Xbox One and Windows 10.
  • Ensure there is no wireless interference. Interference can degrade any wireless signal, which will affect audio performance.

Your controller frequently disconnects from the Wireless Adapter:

If your controller frequently disconnects from the Xbox Wireless Adapter for Windows, this may be because of environmental issues, such as the line of sight, or heavy interference between the Adapter and Controller. Metallic objects are known to cause interference with wireless devices. Try the following steps to enhance the connection between your controller and adapter:

  • Make sure you’re within an optimal range of the adapter (6 meters or less)
  • Use the USB extender to bring the adapter closer to your controller
  • Ensure that the adapter and your controller have a good line of sight. If needed, you can use a USB extender. For these devices to communicate successfully, they need the most unobstructed opportunity to do so
  • Move the adapter away from metal and do not set it directly on a metal surface

Has our guide on How To Fix An Xbox Wireless Adapter That Won’t Connect helped?

If our guide on How To Fix An Xbox Wireless Adapter That Won’t Connect has helped you today, we are pleased to be of assistance and wish you many more days of happy gaming.

If you continue to experience issues with an Xbox Wireless Adapter on a Windows 10 device and our guide on How To Fix An Xbox Wireless Adapter That Won’t Connect has not helped, you can try the suggested steps over at the Xbox support pages. Otherwise, we recommend replacing your adapter.